Refund policy
Returns & Refunds Policy
At Berry Lush Designs, we want you to love your purchase. If something isn’t quite right, we’re here to help.
Change of Mind Returns
We accept returns for change of mind within 30 days of receiving your order, provided the item:
- Is unworn, unused and unwashed
- Is in its original condition with all tags attached
- Is free from makeup, perfume, deodorant, pet hair and marks
- Is returned with proof of purchase
For hygiene reasons, we cannot accept returns on earrings, personal care products, beauty products, or swimwear where the hygiene sticker has been removed.
Please choose carefully, as we do not offer refunds for change of mind. Eligible returns will be issued as a store credit or exchange.
Sale Items
All sale, clearance and promotional items are final sale and cannot be returned for a refund, exchange or store credit unless the item is faulty or required by Australian Consumer Law.
Exchanges
We are happy to exchange items for an alternative size, colour or style, subject to stock availability.
Customers are responsible for the cost of returning the original item to us. A flat fee of $10 AUD applies to cover the postage cost of sending the replacement item.
Once we receive and inspect the returned item, we will contact you to arrange payment of the exchange postage fee before the replacement item is dispatched.
If the replacement item is of a higher value, the difference must be paid before dispatch. If it is of a lower value, a store credit will be issued for the difference.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us within 7 days of receiving your order at berrylush@ymail.com with your order number and photos of the issue.
If the item is deemed faulty, we will offer a replacement, repair, store credit or refund in accordance with Australian Consumer Law.
Please note that normal wear and tear, accidental damage, misuse, incorrect washing or failure to follow care instructions are not considered manufacturing faults.
Refunds
Refunds are only provided for faulty items, items not as described, or where required under Australian Consumer Law.
Once your return has been received and inspected, we will notify you via email of the outcome.
Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error or a faulty item.
Store Credits
Store credits issued for approved change-of-mind returns are valid for 3 years from the date of issue and can be used online or in-store.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash.
Return Shipping
Customers are responsible for the cost of returning items for change of mind, sizing issues or personal preference.
We recommend using a tracked postal service, as Berry Lush Designs cannot be held responsible for items lost or damaged during return transit.
Returning Your Item
Please contact us before returning your item so we can assist with the return process.
Returns should be sent to:
Berry Lush Designs
Shop 14 Kooindah Centre
61 President Wilson Walk
Tanilba Bay NSW 2319
Australia
Email: berrylush@ymail.com
Australian Consumer Law
This policy is in addition to your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.